Support Center

We're here to help.

If you have any questions about your subscription, billing, credits, or platform usage, our support team is ready to assist you.

📩 Contact Support

[email protected]

We aim to respond within 24–48 business hours.

For faster assistance, please include:

The email address used on your Mihalla account
A short description of the issue
Screenshots (if applicable)

💳 Billing & Subscription Questions

For questions related to:

✓ Subscription renewals

✓ Failed payments

✓ Credit usage

✓ Plan upgrades or downgrades

✓ Cancellation requests

💡 Please include "Billing" in the subject line. Subscriptions renew automatically unless cancelled before the renewal date.

🔄 How to Cancel Your Subscription

You may cancel your subscription at any time from your account dashboard.

If you need assistance with cancellation, contact support before your renewal date.

Please note:

Subscription fees are non-refundable.
Credits can only be used while your subscription is active.

Full details are available in our Refund & Billing Policy.

⚠️ Account & Access Issues

If you experience:

• Login issues

• Suspended account notices

• Access restrictions

• Integration problems

Contact support immediately.

For security reasons, we may request verification before making account changes.

🛡️ Reporting Abuse

To report:

🚫 Copyright infringement

🚫 Trademark violations

🚫 Prohibited content

🚫 Platform misuse

Email: [email protected]

Subject: "Abuse Report"

🔐 Security & Data Protection

We take security seriously.

Mihalla uses encrypted connections and secure infrastructure.

⚠️ If you suspect unauthorized account access, contact us immediately.

⏳ Response Times

Our typical response time:

Standard inquiries24–48 business hours

Billing issues24 hours

Abuse reportsPriority review

Support hours: Monday–Friday (UK time).

📜 Legal & Policy Questions

For detailed information about our policies:

If you have any concerns, we are here to help.